Privacy Policy
When you visit our site, we gather certain details about your device and how you interact with our website. This information helps us provide a better experience and process your orders efficiently. If you reach out to us for customer support, we may collect additional information. Here’s a breakdown of the types of personal information we collect:
- Device Information: This includes details like your web browser version, IP address, time zone, and how you use our site. We collect this information automatically through cookies and other tracking technologies to ensure our website functions correctly and to improve your experience.
- Order Information: To fulfill your orders, we collect information such as your name, billing and shipping addresses, payment details, email, and phone number. This information is essential for processing your payment, shipping your order, and keeping you updated about your purchase.
- Customer Support Information: When you contact us for support, we may collect information necessary to resolve your issue and provide the best possible service.
We do not knowingly collect personal information from individuals under 13 years old without parental consent. If we discover that a minor has provided us with personal information, we will delete it upon request. Parents can contact us to review, correct, or delete their child’s information.
We may share your personal information with third-party service providers to help us deliver our services. For example, we use Magento to power our online store. We may also share your information to comply with legal obligations or protect our rights.
We use your personal information to offer you targeted advertisements and marketing messages that might interest you. For example, we use Google Analytics to understand how customers interact with our site. You can opt out of targeted advertising through various platforms like Facebook, Google, and Bing.
Your personal information is used to provide our services, process payments, ship orders, and keep you informed about our products, services, and offers.
If you are a resident of the European Economic Area (EEA), we process your personal information based on several lawful grounds, including your consent and the need to fulfill our contract with you. You have the right to access, correct, or erase your personal information. To exercise these rights, please contact us.
We keep your personal information on record as long as necessary unless you request its deletion.
We do not engage in automated decision-making that has a significant legal effect on you. However, our processor Magento may use limited automated decision-making to prevent fraud.
Our site does not sell your personal information.
If you are a California resident, you have the right to know what personal information we hold about you, request its deletion, or update it. You may also designate an authorized agent to make these requests on your behalf.
Our site uses cookies to enhance your browsing experience. Cookies help us remember your preferences and track how you use our site. You can manage your cookie settings through your browser, but please note that disabling cookies may affect your experience on our site.
Our site does not respond to “Do Not Track” signals from your browser due to the lack of a consistent industry standard.
We may update this Privacy Policy occasionally to reflect changes in our practices or for other legal reasons.
If you have any questions or concerns about our privacy practices, or if you wish to make a complaint, please reach out to us at support@fakhraindustry.com.
We’re here to help and appreciate your trust in Fakhra Industry.
